When performing a database restore, Avaya Aura® Contact Center (AACC) services must be shut-down before starting the restore.
How are these services shut-down?
Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.
Use the System Control and Monitor utility to manually shut-down the services.
The database utility performs the shut-down automatically.
Use the Windows Services utility to manually shut-down the services.
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