You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center.
Which protocol is a prerequisite for ADD in the Avaya Aura® Contact Center (AACC) environment?
Multicast or unicast communication from the CCMS to Contact Center Manager Administration (CCMA)
Unicast communication from the CCMS to the client PCs
Multicast from Contact Center Manager Administration (CCMA)
RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMS)
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