Buy-in at all levels of management is critical for the success of quality initiatives. When all management levels are aligned and supportive of quality goals, it ensures that these initiatives are prioritized and integrated into daily operations. This comprehensive support fosters a culture of quality throughout the organization, making it easier to implement and sustain quality improvements.
References:
Juran, J.M., & Gryna, F.M. (1993). Quality Planning and Analysis: From Product Development through Use. McGraw-Hill.
Deming, W.E. (1986). Out of the Crisis. MIT Press.
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