When nonconforming items are found, the first action should be to identify and label them clearly. This prevents further processing or use and ensures proper handling of these items. Identification is critical before taking any further actions such as retesting, destruction, or returning to the supplier. Reference: ISO 9001:2015, Clause 8.7 - Control of Nonconforming Outputs, which specifies the need for clear identification and segregation of nonconforming products.
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