The initial step in defining requirements involves identifying the stakeholders and understanding their needs. By determining who will use the product or service, we can tailor the requirements to meet their specific expectations and ensure that the end result aligns with their requirements. This step is crucial for effective requirement gathering and subsequent development or improvement of the product or service2.
References: 1: ASQ Certified Manager of Quality/Organizational Excellence 2: ASQ Certified Manager of Quality/Organizational Excellence Study Guide and Handbook
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