Detailed Explanation:

The correct answer is C. Providing feedback to the team member.

The most appropriate first step in addressing an individual team member’s lack of performance is to speak directly with that person and provide constructive feedback. This is the most professional, respectful, and effective approach because it:

addresses the issue promptly,

gives the individual a chance to respond,

supports improvement,

and avoids unnecessary escalation.

In cross-functional teams, members may come from different departments, but team effectiveness still depends on direct communication and shared accountability.

From a Quality Management Excellence perspective, this approach aligns with:

problem resolution at the appropriate level,

respect for people,

clear communication,

and corrective action based on observed performance rather than immediate escalation or punishment.

Why C is correct:

Direct feedback:

is timely,

supports learning and improvement,

preserves trust better than public criticism,

and should generally happen before escalation unless the issue is severe.

Why the other options are not the best answer:

A. Discussing the issue with the team member ' s supervisor

This may be appropriate later if the problem continues, but it is usually not the first step unless direct feedback has failed or the issue is serious.

B. Discussing the issue openly at the next team meeting

This can embarrass the team member and damage team trust. Performance concerns should usually be addressed privately first.

D. Removing the member from the team

This is too extreme as an initial response and should only happen after proper evaluation and attempts to resolve the issue.

Quality Management Excellence interpretation:

Requirement: The uploaded documents support structured, proportionate responses and evidence-based action.

Interpretation: Address performance issues first at the most direct and constructive level.

Best practice: Start with specific private feedback, clarify expectations, observe improvement, and escalate only when necessary.