Collaborating is a conflict resolution approach that encourages joint problem-solving. In this approach, individuals work together to identify common goals and explore various options to meet those goals. It involves active listening, empathy, and a willingness to consider different perspectives. By collaborating, parties can find win-win solutions that address everyone’s interests and maintain positive relationships. This approach is particularly effective when the issue is complex and requires creative solutions2.
[References:, ASQ Certified Manager of Quality/Organizational Excellence Body of Knowledge., ASQ Certified Manager of Quality/Organizational Excellence study guide and handbook., , , ]
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