Apple Service Fundamentals Exam SVC-19A Question # 7 Topic 1 Discussion

Apple Service Fundamentals Exam SVC-19A Question # 7 Topic 1 Discussion

SVC-19A Exam Topic 1 Question 7 Discussion:
Question #: 7
Topic #: 1

Select the statement that appropriately sets customer expectations when fixing an issue.


A.

"Repairing this component is easy. We never fail to do it in less than four hours."


B.

"I promise to have the product ready by midday tomorrow."


C.

"We currently do not have that part in stock. I can call you as soon as the part arrives."


D.

"Our courier always delivers on time."


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