The company wants an AI application to help employees check open customer claims, identify claim details, and access related documents. Agents for Amazon Bedrock can automate tasks by interacting with external systems, while Amazon Bedrock knowledge bases provide a repository of information (e.g., claim details and documents) that the agent can query to respond to employee requests, making this the best solution.

Exact Extract from AWS AI Documents:

From the AWS Bedrock User Guide:

" Agents for Amazon Bedrock enable developers to build applications that can perform tasks by interacting with external systems and data sources. When paired with Amazon Bedrock knowledge bases, agents can access structured and unstructured data, such as documents or databases, to provide detailed responses for use cases like customer service or claims management. "

(Source: AWS Bedrock User Guide, Agents and Knowledge Bases)

Detailed Explanation:

Option A: Use Agents for Amazon Bedrock with Amazon Fraud Detector to build the application.Amazon Fraud Detector is for detecting fraudulent activities, not for managing customer claims or accessing documents. This option is irrelevant.

Option B: Use Agents for Amazon Bedrock with Amazon Bedrock knowledge bases to build the application.This is the correct answer. Agents for Amazon Bedrock can interact with knowledge bases to retrieve claim details and documents, enabling employees to check open claims and access relevant information.

Option C: Use Amazon Personalize with Amazon Bedrock knowledge bases to build the application.Amazon Personalize is for building recommendation systems, not for retrieving claim details or documents. This option does not meet the requirements.

Option D: Use Amazon SageMaker AI to build the application by training a new ML model.Training a new ML model on SageMaker is unnecessary and complex for this use case, as the task can be efficiently handled by Agents and knowledge bases on Amazon Bedrock.