The first outcome of an effective communication strategy isawareness and understanding of the purpose of the change. ACMP states that communication buildsawareness (why), understanding (what/how), and reinforcement. While adaptability, knowledge, and ability are further outcomes linked to training or leadership, thedirect communication outcomeis that stakeholders clearly understandwhy the change is happening. Thus, option A is the best answer.
(Reference: ACMP Standard, Process Group 4 – Execute Communication Strategy; Outcome: Build awareness of the purpose of the change.)
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