Process ownersare accountable for theend-to-end performanceof a business process but are not always in charge of the personnel executing it. Their role iscross-functionaland focuses on ensuring the process deliversconsistent and measurable outcomes.
“The process owner manages the design and performance of the process, including its cross-functional coordination. They typically do not have direct authority over all individuals involved but are responsible for process outcomes.”
– ABPMP CBOK®, Chapter 9 – Process Organization
Core duties include:
Managing process improvement initiatives
Aligning KPIs with goals
Collaborating across departments
[Reference: ABPMP CBOK®, Chapter 9 – Process Organization, ]
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