Process models aresimplified, abstract representationsof real-world business operations. Their purpose is not just to document, but to provide a sharedunderstanding and communication platformamong stakeholders, and to enablemeasurement and continuous improvement.
“A process model is a representation of the flow of work in a business process. It includes roles, tasks, data, and control flows and serves to simplify complexity and enable communication, governance, and decision-making.”
– ABPMP CBOK®, Chapter 2 – Process Modeling
This simplification helps in:
Identifying inefficiencies and bottlenecks
Designing improvements and automation
Training employees and stakeholders
[Reference: ABPMP CBOK®, Chapter 2 – Process Modeling, ]
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