The ultimate goal ofprocess designis to create business processes that are:
Effective(achieve the intended outcome)
Efficient(use minimal resources)
Flexible(adaptable to change)
These characteristics ensure sustainability, customer value, and competitive advantage.
“The goal of process design is to develop processes that are capable of meeting business objectives efficiently and are flexible enough to accommodate change.”
– ABPMP CBOK®, Chapter 5 – Process Design
[Reference: ABPMP CBOK®, Chapter 5 – Process Design, ]
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