A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?
Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)
What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?
Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)
To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.
Which command would be entered in the vector to accomplish this?
Refer to the exhibit.
Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?
A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is wafting In the queue?
You need to troubleshoot your Best Services Routing (BSR) polling vectors to verily that they are operating as intended.
Which command do you use to do this?
