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  5. Avaya Aura® Contact Center Implementation Exam Questions and Answers

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Questions # 11:

Avaya Aura® Contact Center (AACC) Release 7 supports only the Avaya Aura® Media Server (AAMS), formerly called Avaya Media Server.

Which three statements regarding the AAMS are true? (Choose three.)

Options:
A.

AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

B.

AACC requires a license for each AAMS instance in the solution.

C.

An Avaya Aura® Media Server High Availability pair of server requires two instance licenses.

D.

A standalone Avaya Aura® Media Server is supported on the Windows Server operating system.

Expert Solution
Questions # 12:

After a successful installation of Avaya Aura® Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet.

What is a valid name for the site specific patch?

Options:
A.

AvayaCC_CCMS_7.0.0.0.12.0021_Patch

B.

AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack

C.

AvayaCC_CCMS_7.0.0.0.11.0023_ ServicePack

D.

AvayaCC_CCMS_7.0.0.0.11.0210_Patch

Expert Solution
Questions # 13:

After completing the Avaya Aura® Contact Center installation, you want to display the installation log.

What is the path to the log?

Options:
A.

D:\Avaya\Logs\Sysops

B.

C:\Logs\Sysops

C.

D:\Avaya\Logs\PVI

D.

C:\Avaya\Logs\Sysops

Expert Solution
Questions # 14:

In a customer’s Local Area Network, some segments in the network do not allow multicast for transmitting data.

When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?

Options:
A.

In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow.

B.

In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.

C.

In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.

D.

In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.

Expert Solution
Questions # 15:

For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing.

Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

Options:
A.

72 Hours

B.

48 Hours

C.

24 Hours

D.

12 Hours

Expert Solution
Questions # 16:

While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

Options:
A.

The ability to use Hot Desking feature.

B.

The ability to access files on their network.

C.

The ability to map the user to a Windows account.

D.

The ability to provide voice, e-mail and chat functionality to a single application.

Expert Solution
Questions # 17:

When performing a database restore, Avaya Aura® Contact Center (AACC) services must be shut-down before starting the restore.

How are these services shut-down?

Options:
A.

Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.

B.

Use the System Control and Monitor utility to manually shut-down the services.

C.

The database utility performs the shut-down automatically.

D.

Use the Windows Services utility to manually shut-down the services.

Expert Solution
Questions # 18:

You are installing Avaya Agent Desktop (AAD) on an agent PC.

Which three Microsoft software components must be installed? (Choose three.)

Options:
A.

Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)

B.

Microsoft WinPcap

C.

Microsoft .NET Framework 4.5.2

D.

Microsoft Internet Explorer 10.0 (32-bit) or 11.0 (32-bit)

Expert Solution
Questions # 19:

By which method can you verify the status of the Data Execution Prevention (DEP)? (Choose two.)

Options:
A.

Windows > Control Panel > System and Security > System > Advanced System Settings > Settings > Data Execution Prevention

B.

Windows > Services > Advanced System Settings > Settings > Data Execution Prevention

C.

My computer > properties > advanced system settings > advanced > environment variables > Data Execution Prevention

D.

Control Panel > Network and Internet > Internet Options, and then turn on DEP for essential Windows programs and services only

Expert Solution
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