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  5. OS X Support Essentials 10.9 Questions and Answers

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Questions # 1:

You want to delete several applications by dragging them to the Trash. What fact should you be aware of?

Options:
A.

Some applications install files outside the Applications folder, so dragging an app to the Trash may not remove all of its files.

B.

User data for apps purchased in the Mac App Store will also be deleted when the app is dragged to the Trash.

C.

You must restart the Mac in order to permanently delete applications from the Trash.

D.

Apps purchased in the Mac App Store cannot be dragged to the Trash.

Questions # 2:

Using the Parental Controls preferences, which restriction can you impose on an account?

Options:
A.

Restrict the account to sending emails only to defined email addresses.

B.

Restrict the account to a defined set of the services available from the Sharing pane of System Preferences.

C.

Restrict the account to a defined amount of disk space for the home folder.

D.

Restrict the account to downloading only specified file types, such as text or audio files, from the Internet.

Questions # 3:

Review the screenshot, and then answer the question below.

Question # 3

You perform a default installation of OS X Mountain Lion, and create the initial admin account, and accounts for Chris and Pat, as shown above. The Chris account is a member of which group?

Options:
A.

chris

B.

workgroup

C.

wheel

D.

staff

Questions # 4:

The function of journaling in the Mac OS Extended (Journaled) file system is to ________.

Options:
A.

protect volume structure integrity in cases of unexpected shutdown

B.

provide a backup of user files

C.

provide support for resource forks, extended attributes, and metadata

D.

provide support for Spotlight searches

Questions # 5:

Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

Options:
A.

Because OS X loads a clean user session on startup only after a shutdown.

B.

Because OS X archives errors from the session to the log only during a shutdown.

C.

Because OS X performs disk checks on startup only after a shutdown.

D.

Because the Mac does a full POST on startup only after a shutdown.

Questions # 6:

In OS X Mountain Lion, which TWO types of file service hosts can you browse in the Network folder? (Select 2)

Options:
A.

WebDAV

B.

FTP

C.

DFS

D.

SMB

E.

AFP

Questions # 7:

In the screenshot below, click the icon of the OS X Mountain Lion System Preferences pane where you can disable the feature that restores windows when apps are reopened.

Question # 7

Questions # 8:

On a Mac running OS X Mountain Lion, how can you display a list of installed software updates?

Options:
A.

Open System Information, click System Report, and then in the sidebar under Software, click Installations.

B.

Open Software Update preferences and click Installed Software.

C.

Open Installer, choose Show Files from the File menu, and then in the Files section under /var/log/, select install.log.

D.

Open Software Update and click Receipts.

Questions # 9:

Which steps will let you retrieve a file from a Time Machine backup on an external hard disk connected to your Mac?

Options:
A.

Open Time Machine, use the timeline to reach the appropriate date and time, select the file, and click Restore.

B.

In the Finder enter a search term in the Spotlight search field, click the Add (+) button to add a search criterion, and choose Search Time Machine, then use the timeline to reach the appropriate date and time, select the file, and click Restore.

C.

Open System Preferences, click the Time Machine icon, click Retrieve, use the timeline to reach the appropriate date and time, select the file, and click Restore.

D.

Control-click the icon of the folder in which you want the restored file to appear, open Time Machine from the shortcut menu, choose Restore from the Time Machine menu, use the timeline to reach the appropriate date and time, select the file, and click Restore.

Questions # 10:

In OS X, Disk Utility can create file archives in which format?

Options:
A.

zip

B.

dmg

C.

sitx

D.

gzip

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