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Universal Device Pollers (UDPs) are tied to the polling engine on which they are created. This means if a UDP is created on the main polling engine, it will only collect data for devices polled by that engine. To collect data from devices polled by an additional polling engine, you must create or assign the UDP on that engine as well.

Exact Extract from Official Guide:

“Universal Device Pollers are tied to the polling engine on which they are created. To monitor devices assigned to an Additional Polling Engine, the UDP must be created or assigned on that engine.”

— (Network Performance Monitor Administrator Guide, “Universal Device Pollers” section)

Comprehensive and Detailed Explanation From Exact Extract:

If the web console shows a router as “down” but it is actually operational:

ICMP is blocked: If the polling engine cannot ping the device, it will be reported as down.

SNMP is blocked: If SNMP polling fails (for devices polled via SNMP), detailed data and status cannot be retrieved, resulting in a down state.

Agent connection issues may apply for agent-based monitoring but are not typical for network routers. Node dependency configuration could affect child node status display but would not cause the parent node to show “down”.

Comprehensive and Detailed Explanation From Exact Extract:

A. Communication issue exists in new device: If there is an SNMP or network issue, the poller cannot retrieve data.

D. Object IDs (OIDs) are not supported: The new device may not support the same OIDs as the test device, resulting in no data returned.

SolarWinds documentation notes:

"When extending a poller to other devices, ensure network/SNMP communication is successful and that the target devices support the required OIDs. Differences in support or access may cause data collection to fail on some nodes."

The “top talkers” feature tracks the highest-bandwidth consumers in your network. Lowering the optimization value means more flows and more detailed data are collected and stored, which can increase the storage requirement on your server.

Exact Extract from Official Guide:

“Decreasing the Top Talkers optimization value results in the storage of more detailed data, which increases the database and storage requirements.”

— (Network Performance Monitor Administrator Guide, “NetFlow and Top Talkers Optimization” section)

Comprehensive and Detailed Explanation From Exact Extract:

Accuracy is decreased: By increasing the polling interval, you reduce the frequency of path checks, which can cause the data to be less granular and less timely, reducing overall accuracy.

Probe is more likely to show all routes: With a longer interval, transient or temporary routes are less likely to be missed, and NetPath might display more complete route information over time.

The probe will still complete successfully; it is just executed less frequently. Accuracy is not increased with a higher polling interval.

Comprehensive and Detailed Explanation From Exact Extract:

To display the serial number in the node details widget using Device Studio, you must add a new data source field, name it "Serial Number," and provide the correct OID that polls the serial number from the device. This field then appears in the node details widget for the custom poller. Editing an existing field's name is not best practice, and UDPs cannot be linked directly to Device Studio widgets.

Comprehensive and Detailed Explanation From Exact Extract:

Device Studio is designed to enable support for complex devices and can poll multiple OIDs as part of a single custom poller definition. While Universal Device Poller (UDP) is also used for custom SNMP polling, it is generally limited to a single OID per poller. Device Studio is intended for use cases that require combining and correlating multiple OIDs for richer, template-based device monitoring.

Comprehensive and Detailed Explanation From Exact Extract:

Flow collectors differ from polling engines because they passively receive and process flow records sent by network devices, while polling engines actively poll devices for data (like SNMP). Devices must be explicitly configured to export their NetFlow, sFlow, or J-Flow records to the IP address and port of the flow collector, rather than being queried by the SolarWinds server.

The documentation states:

"To monitor flow data, devices must be configured to send their flow records to the collector. Unlike traditional polling, the collector does not initiate contact; it listens for incoming flow exports from network devices."

Comprehensive and Detailed Explanation From Exact Extract:

Resource is showing outdated information: If polling intervals are too long or if there is a communication problem, the hardware health resource may not update promptly, resulting in inaccurate status display.

Wrong MIB being used for polling: If SolarWinds is using an incorrect or generic MIB, it may not retrieve accurate hardware health data for the specific fan sensor, causing the status to incorrectly display as “up” even when failed.

While disabled sensors and forced thresholds may impact alerting or monitoring, they are less likely to cause this direct display inconsistency.

Comprehensive and Detailed Explanation From Exact Extract:

Network Insight in SolarWinds supports in-depth monitoring for certain advanced switch platforms. According to the latest SolarWinds Network Performance Monitor Administrator Guide:

"Network Insight for Cisco Nexus provides advanced visibility into the health, configuration, and performance of Nexus switches. This includes inventory, configuration changes, interface health, VDCs, and more."

Other switch families such as Brocade, Juniper, and Meraki are not currently supported by Network Insight.