Pass the Slack Slack Certified Slack-Certified-Admin Questions and answers with CertsForce

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Questions # 11:

Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.

How should Asher respond to this request?

Options:

A.

Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.


B.

Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.


C.

Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.


D.

Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.


Expert Solution
Questions # 12:

Britt is a Workspace Admin who created a public channel called #bread-buds for co-workers who enjoy bread- making.

The company has had new team members join, and the conversation has become more general about all types of carbohydrates. Britt decides it's time to expand the channel. Rather than rename it, Britt creates a new channel #carbohydrate-chats to be inclusive and start fresh with activity. At the same time, Britt want to keep #bread-buds so the team can reference baking instructions that have been gathered over the past few years, but she doesn't want anyone posting in it.

What should Britt do?

Options:

A.

Convert #bread-buds to private, archive it, and direct everyone to #carbohydrate-chats.


B.

Delete #bread-buds, reference its messages as needed, and direct everyone to #carbohydrate-chats.


C.

Remove all members from #bread-buds, and invite them to #carbohydrate-chats.


D.

Post a message in #bread-buds redirecting everyone to #carbohydrate-chats, and archive #bread-buds.


Expert Solution
Questions # 13:

How many integrations can be installed on a workspace on the Standard plan?

Options:

A.

25 integrations


B.

10 integrations


C.

Unlimited


D.

5 integrations


Expert Solution
Questions # 14:

Jose works at Globex and is a Slack administrator and Champion.

He receives several Slack direct messages per day from employees looking for more information on a range of topics, such as how to connect apps to their Slack workspace and where to find training materials.

Jose wants to encourage Slack best practices among employees. Which course of action should Jose take in this situation?

Options:

A.

Ask the employees to search-first for the answer to their QUESTION NO:s, and if they are still unable to find the answer, post their own QUESTION NO:s in a public #help channel, where Jose and his team will respond in thread.


B.

Ask the employees to post their own QUESTION NO:s in a public #help channel, where Jose and his team will respond in thread.


C.

Post their QUESTION NO:s on their behalf in a public #help channel and respond in thread.


D.

Respond to each employee via direct message with the answer to their QUESTION NO:s.


Expert Solution
Questions # 15:

GoodAdvertisements Inc works with several companies to support global advertising campaigns and are on a paid plan. They are preparing for a campaign launch that requires input from multiple companies.

GoodAdvertisements Inc wants the ability to coordinate effectively with the companies before and during their respective launch in a private channel, but it is not clear whether the companies use paid Slack plans. The Admins at the company want to take security precautions before inviting any outside individuals into their Slack workspace.

What is the best way for the Admins to have the individuals from the outside companies join the Slack workspace and ensure the process scales for future launches with other companies?

Options:

A.

Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Single-Channel Guests. Set expiry dates for the Single-Channel Guests.


B.

Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Multi-Channel Guests. Set expiry dates for the Multi-Channel Guests.


C.

Have the Admins individually send out Single-Channel Guest invitations.


D.

Ask the outside companies to upgrade to the paid plan. Then, share the launch channel externally to the companies, and set a reminder to unshare the channel when the launch is complete.


Expert Solution
Questions # 16:

Marianne, an Org Admin, hears feedback that it's difficult for her members to find channels. She regularly receives requests in the #help-slack channel from members who accidentally created duplicate channels because they weren't aware there was already a channel on a certain topic.

Which action should Marianne’s team take first to address the problem?

Options:

A.

Change her workspace settings to allow all members to archive channels.


B.

Standardize and communicate channel naming conventions.


C.

Encourage members to add a channel purpose and topic.


D.

Restrict new channel creation to admins only.


Expert Solution
Questions # 17:

Large Corp is shutting down its Marketing team based in Europe. Deprovisioning is supported through their IdP.

When Large Corp removes users from their IdP, what will happen to their Slack accounts?

Options:

A.

Their accounts will be deactivated, but they won’t be signed out of their devices. A session reset is also required.


B.

Their Slack accounts will be deleted permanently, and all messages and files will be deleted, as well, for compliance reasons.


C.

Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, only their messages and files in direct messages will be deleted.


D.

Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, their messages and files won’t be deleted.


Expert Solution
Questions # 18:

You are a Workspace Owner and the product manager for a snowboard manufacturing company based in Vancouver, Canada.

As product manager for the company’s RebelX line, you are responsible for all aspects of production, including managing your supplier relationships. You have a connected channel called #supplier-bindings with one of your suppliers based in Osaka, Japan, and you use this channel to plan shipments of bindings and manage all interactions with this supplier.

Unfortunately, one of the supplier’s deliveries has not arrived, and if you don’t receive it by next week, your inventory and sales will be negatively affected.

Because of the timezone difference, you need to notify all channel members about the delay so they are aware as soon as possible or tomorrow morning at the start of the business day.

What should you do?

Options:

A.

Send a message that includes an @channel and @here to #supplier-bindings.


B.

Send a message that includes an @channel and @everyone to #supplier-bindings.


C.

Send an @everyone in a message to your workspace-wide #general channel.


D.

Direct message your key contact who belongs to the connected channel, so they are directly informed.


Expert Solution
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