ServiceNow CSA Exam Questions Free Practice Test

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Questions # 1:

Which statement correctly describes the differences between a Client Script and a Business Rule?

Options:

A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded

A Client Script executes on the server and a Business Rule executes on the client

A Client Script executes on the client and a Business Rule executes on the server

A Client Script executes before a record is loaded and a Business Rule executes after a record is updated

Expert Solution

Answer

Explanation

[Reference:In ServiceNow,Client ScriptsandBusiness Rulesare both used to control the behavior of records, but they execute in different environments and serve different purposes., Key Differences Between Client Scripts and Business Rules:Feature, Client Script, Business Rule, Execution Location, Runs in the user's browser (client-side), Runs on the ServiceNow server (server-side), Execution Timing, Runs when a form loads, is submitted, or a field changes, Runs when a record is inserted, updated, deleted, or queried, Performance Impact, Can impact page load time if not optimized, Can impact database performance if not optimized, Use Cases, Used for form validation, auto-filling fields, UI enhancements, Used for data validation, automation, and enforcing business logic, Explanation of Answer Choices:A. A Client Script executes before a record is loaded, and a Business Rule executes after a record is loaded, Incorrect. Business Rules do not executeonlyafter a record is loaded. They can execute on insert, update, delete, or query actions., B. A Client Script executes on the server and a Business Rule executes on the client, Incorrect.Client Scripts run on the client (browser), andBusiness Rules run on the server., C. A Client Script executes on the client and a Business Rule executes on the server, Correct. This is the fundamental difference between Client Scripts and Business Rules., D. A Client Script executes before a record is loaded and a Business Rule executes after a record is updated, Incorrect.Client Scripts run at different times (onLoad, onChange, onSubmit), and Business Rules can execute on multiple database operations, not just after an update., References from Certified System Administrator (CSA) Documentation:ServiceNow Product Documentation→ "Client Scripts Overview", ServiceNow Product Documentation→ "Business Rules Overview", , , ]

Questions # 2:

Which framework can automatically populate values for the priority and Category field based on the Short description field value?

Options:

UI Policy

Assignment Rule

Action

Predictive intelligence

CSDM

Expert Solution

Questions # 3:

Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?

Options:

Schema Map

Dependency View

Dependency Map

Database View

Expert Solution

Questions # 4:

Many actions are included with flow designer, what are some frequently used core actions? Choose 4 answers.

Options:

Wait for Condition

Ask for Approval

Create Record

Wait for Match

Look for Update

Look Up Record

Expert Solution

Questions # 5:

Which server-side object provides methods for working with dates when writing a script in a privately scoped application?

Options:

current

GlideRecord

GlideSystem

GlideDateTime

Expert Solution

Questions # 6:

You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?

Choose 3 answers

Options:

Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option.

Create Catalog item for the tablet, and add a variable set to the form, for the accessary options.

Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.

Create a Records producer, and on the form, add a check box variable for each accessary option.

On shopping Cart configuration, select option to show the Add Accessories button.

Expert Solution

Answer

A, B, E

Explanation

InServiceNow Service Catalog, the best practice for handling accessory selections is to usevariables or variable setswithin asingle catalog itemrather than creating multiple separate catalog items.

A. Create a Catalog Item for the tablet and add a checkbox variable for each accessory option.Correct– Addingcheckbox variablesfor accessories allows users to select multiple options within a single request.

Example variables:

[✓] Carrying Case

[✓] Screen Cleaner

[✓] Tablet Stand

[✓] Screen Protector

This makes orderingsimpler and more user-friendly.

B. Create a Catalog Item for the tablet, and add a variable set to the form for accessory options.Correct– AVariable Setis a reusable collection of variables that can be applied to multiple catalog items.

This approach is beneficial if multipledevices (e.g., laptop, phone, tablet)sharethe same accessory options.

The Variable Set can includecheckboxesfor selecting accessories.

E. In Shopping Cart configuration, select the option to show the "Add Accessories" button.Correct– Enabling the"Add Accessories"button in theShopping Cartallows users to add related products as separate items in their order.

This works well when accessories areseparate items in the catalogbut need to be linked for convenience.

Best Practices for Configuring the Tablet and Accessories:

C. Create one Catalog Item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.Incorrect – Thisforces users to order accessories separately, making the processless efficient.

Best practice is to keep accessorieswithin the same formunless they are standalone items.

D. Create a Record Producer, and on the form, add a checkbox variable for each accessory option.Incorrect –Record Producerscreate records intables (e.g., Incident, Request, HR Case)but arenot used for Service Catalog ordering.

Thecorrect approachis to use aCatalog Item with variablesinstead.

Incorrect Answer Choices Analysis:

ServiceNow Docs – Creating and Managing Catalog Items????Creating Service Catalog Items

ServiceNow Docs – Variable Sets????Service Catalog Variable Sets

ServiceNow Docs – Shopping Cart Configuration????Shopping Cart Configuration

Official ServiceNow Documentation References:

Conclusion:The correct answers are:

A. Create a Catalog item for the tablet and add checkbox variables for accessories.

B. Use a Variable Set for the accessory options.

E. Enable the "Add Accessories" button in Shopping Cart configuration.

This approachenhances user experience, ensures flexibility, and aligns with ServiceNow Service Catalog best practices.

Questions # 7:

Which of the following methods prints a message on a blue background to the top of the current form by default?

Options:

g_form.addlnfoMsg()

g_form.addlnfoMessage()

g_form.showFieldMsg()

g_form.showFieldMessage()

Expert Solution

Questions # 8:

What actions art taken to filter a long list of records to show only those which have “email” Short Description?

Options:

ClickList Magnifier to expand column search. on Short Description type %email. click enter

ClickList Magnifier to expand column search, on Short Description, type email, click enter

On Search box. select text, type email, click enter

ClickList Magnifier to expand column search, on Short Description type 'email, dick enter

Expert Solution

Questions # 9:

What are the three key tables in an enterprise CMDO?

Choose 3 angwers

Options:

sn_cmdt_bak

Sh_emdb_ci

cmap_ret_ci

cmdb_bak

cmdb_ci

sh_eomdb

cmap

Expert Solution

Questions # 10:

What are the three key tables in an enterprise CMDB? Choose 3 answers.

Options:

omadb_rel_ci

sn_emdb

sn_emdb_ci

Ey omdb

sn_emdb_bak

omdb_ci

emdb_bak

Expert Solution

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