Pass the ServiceNow CIS-Service Provider CIS-SP Questions and answers with CertsForce

Best practices for setting up a domain hierarchy in ServiceNow recommend creating a structure that is not too shallow or too deep. A hierarchy that is 3-5 layers deep is considered optimal as it allows for the use of ‘contains’ relationships where necessary12. This structure should include a default domain, which typically serves as the catch-all layer for any data that does not belong to a more specific domain3. The default domain is often the TOP domain or a domain just below it. This setup facilitates better organization and management of data and processes across different domains within the instance45.

The purpose of the Domain Separation Center in ServiceNow is to configure and review domain configuration audits for errors and warnings. This tool is essential for administrators to ensure that domain separation is correctly implemented and maintained. It helps in identifying and resolving any issues related to domain configurations, thereby maintaining the integrity and proper functioning of the domain-separated environment.

References:

•ServiceNow Domain Separation - Basics

•ServiceNow Domain Separation - Advanced Concepts

In ServiceNow, the concept of domain separation allows for data and administrative segregation between different domains within an instance. When a business rule is defined in a parent domain, it applies to that domain and all child domains unless specifically overridden in a child domain1.

If a business rule is overridden in a child domain, the original rule in the parent domain continues to apply only to the parent domain and any other child domains that have not overridden the rule. The overridden rule in the child domain applies only to that specific child domain1.

Therefore, for the parent domain, the business rule that was created in the parent domain will run. The child domain’s override does not affect the operation of the parent domain’s business rules. This ensures that each domain can have customized behavior while still inheriting the broader rules set at the parent level.

It’s important to manage these rules carefully to maintain the intended data integrity and operational workflows across different domains within the ServiceNow environment4.