ServiceNow CIS-HR Exam Questions Free Practice Test

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Questions # 1:

What are the key differentiators between an HR Profile record and a User record? (Choose three.)

Options:

The HR Profile stores the employee's assigned delegates.

The HR Profile includes group membership information.

The HR Profile includes employee organizational information like Colleagues.

The HR Profile stores login credential information.

The HR Profile may include employee marital status.

The HR Profile is intended to store confidential employee data that is pertinent for HR.

Expert Solution

Questions # 2:

If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?

Options:

Any HR professional

Only an HR Admin

Only an HR Manager

Only the assigned to person

Expert Solution

Questions # 3:

After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

Options:

The Admin must elevate their role to security_admin to add members to HR groups.

The Admin follows the same process as with any group membership change.

The Admin can no longer add members to HR groups.

The Admin must impersonate an HR Admin to add members to HR groups.

Expert Solution

Questions # 4:

What method needs to be invoked from MatchingRuleProcessor class?

Options:

processAndGetCandidates

processAndGetUsers

processAndGelList

processAndGetArray

Expert Solution

Questions # 5:

When creating a PDF Document Template, where does the list of Document Revisions come from?

Options:

From Managed Documents

From Document Templates

From Knowledge Articles

From System Documents

Expert Solution

Questions # 6:

When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?

Options:

HR Service, Topic Detail, COE.

HR Service, Topic Category, Activity Category, Activities, COE.

HR Service, Topic Category, COE.

HR Service, Topic Detail, Topic Category, COE.

Expert Solution

Questions # 7:

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

Options:

Add the Delegated Developer role to your User record

From the User dropdown in the banner, elevate your role to security_admin

Manually add the security_admin role to your User record

Nothing would need to be done

Expert Solution

Questions # 8:

Which of the following are examples of HR application scopes? (Choose four.)

Options:

Human Resources: COE

Human Resources: Core

Human Resources: Knowledge

Human Resources: Integrations

Human Resources: Lifecycle Events

Human Resources: Global

Human Resources: Service Portal

Expert Solution

Questions # 9:

An HR Admin without the System Admin role can do what? (Choose three.)

Options:

Grant roles to users or groups

Modify the HR Administration > Properties

Reset user passwords

Create HR Criteria

Configure business rules

Add users to groups

Expert Solution

Questions # 10:

If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?

Options:

HR Service and HR Template.

HR Service, HR Template, and Record Producer.

HR Service.

HR Service, HR Template, Record Producer, and Lifecycle event type.

Expert Solution

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