Pass the ServiceNow CIS-Event Management CIS-EM Questions and answers with CertsForce

Viewing page 1 out of 4 pages
Viewing questions 1-10 out of questions
Questions # 1:

What event value will auto close an alert?

Options:

A.

Severity of -1/OK


B.

Type of Clear


C.

Resolution State of Closing


D.

Resolution State of Clear


E.

Severity of 0/Clear


Expert Solution
Questions # 2:

Where would you look to find and troubleshoot transactions and events that occur on your ServiceNow instance?

Options:

A.

em_event table


B.

System log module


C.

Event Mangement dashboard


D.

State management logs module


Expert Solution
Questions # 3:

In Service Operations Workspace, what tool shows relationships between configuration items and alerts with real-time updates and detailed impact paths?

Options:

A.

CMDB identification and reconciliation engine (IRE)


B.

Unified service map


C.

Dependency view map


D.

CMDB class manager


Expert Solution
Questions # 4:

What would you use to define the monitoring sources allowed to communicate with the ServiceNow instance for Operational Intelligence?

Options:

A.

Metric Registration


B.

Metric Config Rules


C.

Metric Type Actions


D.

Metric to CI


Expert Solution
Questions # 5:

Which are recommended best practices for Event Management? (Choose three.)

Options:

A.

Filter out events on ServiceNow Instance for easier consolidation and aggregation.


B.

Promote all events to alerts during initial implementation until you fully understand which should be ignored.


C.

Filter out events at source rather than in the ServiceNow instance.


D.

Base-line “normal-state” events to filter out background noise.


E.

Ignore all non-critical events during initial implementation to streamline processing; add alerts over time as time and resources allow.


Expert Solution
Questions # 6:

Applying recommended Event Management best practice guidelines, which of the following events should generate an alert?

Options:

A.

Every event should generate an alert so you have the opportunity to resolve them all.


B.

Only events that necessitate action should generate an alert.


C.

Only the most critical events on every CI in the CMDB should generate an alert.


D.

Every event on every critical CI in the CMDB should generate an alert.


Expert Solution
Questions # 7:

You have a system configured with a MID Web Server using Basic authentication to enable Operational Management Intelligence (OI) to push raw metric data to the MID Server. No data is getting through to the MID Server.

What is the most likely cause of the issue?

Options:

A.

The MID Web Server needs to be Restarted


B.

The MID Web Server needs to be Started


C.

An invalid secret key is being passed in the header information of the URL for the REST request


D.

An invalid password is set in the MID Web Server Context


Expert Solution
Questions # 8:

What feature would you use to trigger a workflow or automatically generate tasks via templates?

Options:

A.

Event rules


B.

Task rules


C.

Alert management rules


D.

Alert correlation rules


Expert Solution
Questions # 9:

How often do baseline event connectors retrieve events?

Options:

A.

Every 30 seconds


B.

Every 2 minutes


C.

Every 10 minutes


D.

Every 1 minute


E.

Every 5 minutes


Expert Solution
Questions # 10:

Given the following Impact settings and Alerts in a three node cluster that makes up the components of a Business Service, what is the overall service health of this Business Service?

Question # 10

Options:

A.

Critical


B.

Error


C.

Major


D.

Minor


E.

Warning


F.

Clear


Expert Solution
Viewing page 1 out of 4 pages
Viewing questions 1-10 out of questions