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  5. SAP Certified Application Associate - SAP S/4HANA Cloud public edition - Service Questions and Answers

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Questions # 1:

Which integration options are supported by SAP S/4HANA Cloud – Service?

Note: There are 2 correct answers to this question.

Options:
A.

Integration with SAP ERP Customer Service (CS) for service contract processing

B.

Integration with SAP Field Service Management (FSM) for service order processing

C.

Integration with SAP Customer Relationship Management (CRM) Service for service master data management

D.

Integration with other Line of Business (LoB) solutions from SAP S/4HANA Cloud (like Procurement and Finance)

Expert Solution
Questions # 2:

What are examples of processing status values that can be encountered in a customer warranty claim?

Options:
A.

Ready for Content Validation

B.

Created with Reference

C.

Automatically Posted

D.

Claim Posted

E.

Claim Closed

Expert Solution
Questions # 3:

What other scope items need to be activated in order to be able to set-up and use scope item Intercompany Billing for Service Documents (53Y)?

Note: There are 2 correct answers to this question.

Options:
A.

Service Order Management and Monitoring (3D2)

B.

Intercompany Billing for Cross-Company Cost Accounting Postings (4AN)

C.

Procurement for Service Management (3NI)

D.

Service Contract Management (3MO)

Expert Solution
Questions # 4:

What tasks can you perform from the Display Technical Users app?

Note: There are 2 correct answers to this question.

Options:
A.

Change the username and password of a print user.

B.

Upload a certificate for a communication user.

C.

Lock and unlock the initial user account that is delivered with the new system.

D.

Assign and unassign users to user groups.

Expert Solution
Questions # 5:

What are features of using maintenance plans for recurring services in SAP S/4HANA Cloud - Service?

Note: There are 3 correct answers to this question.

Options:
A.

Completion date is updated automatically in the maintenance plan either upon completion of a service order for a recurring service or manually by the user.

B.

The system can automatically generate a service contract for a service item for which a maintenance plan has been created.

C.

When using maintenance plans for recurring services, service entry sheets can be automatically created, skipping service order creation.

D.

Updating counter readings is an optional step during confirmation of a service order for a recurring service.

E.

Maintenance plans can be set up to automatically release a service order when it's created.

Expert Solution
Questions # 6:

The scope item Procurement for Service Management (3NI) has been activated.

A purchase requisition was created out of a service order line item.

Which apps can be used to create a purchase order for this requisition?

Note: There are 2 correct answers to this question.

Options:
A.

Manage Purchase Requisitions - Advanced

B.

Create Purchase Order - Advanced

C.

Schedule Purchasing Job - Advanced

D.

Schedule MRP run

Expert Solution
Questions # 7:

Which of the following changes would prevent SAP from running automated business process tests on your behalf?

Note: There are 2 correct answers to this question.

Options:
A.

SAP-made changes to the standard test process

B.

Changes to the data input requirements (custom data fields)

C.

Changes to the SAP S/4HANA Cloud release (upgrade)

D.

Configuration changes that impact the process flow

Expert Solution
Questions # 8:

You need to procure a spare part from an external party.

When does the SAP S/4HANA Cloud system generate a purchase requisition for the spare part?

Options:
A.

A purchase requisition is generated automatically once the service order line item for the spare part is output and sent to the supplier.

B.

A purchase requisition is generated automatically once the service order line item for the spare part is released and saved.

C.

A purchase requisition is generated automatically once a service contract item has been created for the spare part.

D.

A purchase requisition can only be generated automatically using a material requirements planning (MRP) run.

Expert Solution
Questions # 9:

Based on the SAP Activate methodology, which activities must you perform in the Explore phase?

Note: There are 2 correct answers to this question.

Options:
A.

Use the Quality system to demonstrate SAP Best Practice processes.

B.

Conduct the Fit-to-Standard analysis to gather configuration values.

C.

Define the organizational structure and chart of accounts.

D.

Conduct the Digital Discovery Assessment to identify extension requirements.

Expert Solution
Questions # 10:

When a customer has a cloud-centric landscape, which technologies should you use to integrate SAP S/4HANA Cloud with another SAP Cloud solution?

Note: There are 2 correct answers to this question.

Options:
A.

SAP Cloud Connector

B.

SAP Process Orchestration

C.

Predelivered APIs

D.

SAP Integration Suite

Expert Solution
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