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SAP Service and Asset Manager is a cloud-based mobile app that provides the following capabilities:

SAP Service and Asset Manager is available for SAP S/4HANA and SAP ERP. This means that the app can integrate with both systems and access the data and processes related to asset management and service operations12

SAP Service and Asset Manager can be used offline. This means that the app can store data locally on the device and synchronize it with the backend system when the network connection is available. This enables the users to work in remote areas or in situations where the network is unreliable12

SAP Service and Asset Manager can run on smart watches. This means that the app can leverage the features of wearable devices such as voice control, notifications, and sensors. This enhances the user experience and productivity of the field technicians13

SAP Service and Asset Manager does not provide the following capabilities:

SAP Service and Asset Manager does not provide single sign-on functionality. This means that the app requires the users to enter their credentials to log in to the app and the backend system. The app does not support any other authentication methods such as biometric or token-based2

SAP Service and Asset Manager is not available only for the iOS platform. This means that the app can run on both iOS and Android devices. The app supports the native features and user interface of both platforms12

References: 1: SAP Service and Asset Manager | Mobile Asset Management iOS & Android App 3: SAP Service and Asset Manager | Mobile asset management 2: SAP Service and Asset Manager Overview | SAP Help Portal

 The Report and Repair Malfunction app is a Fiori app that uses SAPUI5 as the UI technology. SAPUI5 is a modern, HTML5-based, JavaScript UI library that enables developers to create rich and responsive web applications. Web Dynpro, SAP GUI for HTML, and Business Server Pages are older UI technologies that are not used for Fiori apps. References:

Report and Repair Malfunction | SAP Help Portal

First Fiori App for Maintenance Technician: “Report and Repair Malfunction” for SAP S/4HANA Cloud 1708 and 1709 | SAP Blogs

 When planning maintenance work that is to be carried out by an external company, you have to consider the following aspects:

If you assign a control key with indicator “Service” for an external service, you have to enter the actual values via the service entry sheet. This is because the service entry sheet is used to record the services performed by the external company and to verify the invoice. The service entry sheet is linked to the purchase order and the maintenance order operation.

For the maintenance order type, you have to assign the Enhanced Procurement Mode. This is because the Enhanced Procurement Mode enables you to use lean services and enhanced limits for external services. Lean services are intended for the procurement of small or highly specialized services that are carried out by external suppliers as part of an internal or external operation. They can be maintained in the material master as service products. Enhanced limits allow you to define a maximum amount for the external service without specifying the service specifications in advance.

If you assign a control key for an external order operation, the actual values must always be entered as a goods receipt in the system. This is not true, because the goods receipt is only required for external materials, not for external services. For external services, the service entry sheet is used instead.

In the control key assigned to the order operation, the “Service” indicator must always be activated. This is not true, because the “Service” indicator is only required for external services, not for external operations. For external operations, the “External Processing” indicator must be activated instead. References: External Services Management (MM-SRV) | SAP Help Portal, Highlights for Asset Management in SAP S/4HANA 2021 | SAP Blogs.