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  5. SAP Certified Application Associate - SAP Field Service Management Questions and Answers

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Questions # 1:

Which business objects permissions do you need to enable to use the Time and Material journal? Note: There are 2 correct answers to this question.

Options:
A.

EXPENSE

B.

MILEAGE

C.

WORKTIME

D.

ACTIVITY

Expert Solution
Questions # 2:

Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service? Note: There are 3 correct answers to this question.

Options:
A.

Review and close assignments.

B.

Accept an assignment.

C.

Review company certificates.

D.

Register a partner company.

E.

Approve technician skills.

Expert Solution
Questions # 3:

Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.

Options:
A.

Record the Progress of the Incident

B.

Scan a QR Code

C.

Record the incident via the website

D.

Monitor the Execution Stage

E.

Assign parts to the incident

Expert Solution
Questions # 4:

Which functionality is possible when the Smartform template is set to Translation status?

Options:
A.

The template can be assigned to an activity.

B.

The template can be exported in XML format.

C.

The template can be assigned to an equipment.

D.

The template can be edited.

Expert Solution
Questions # 5:

Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.

Options:
A.

Enter materials used

B.

Create Technician Skills

C.

Release Assignments

D.

Define Core hours.

Expert Solution
Questions # 6:

What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

Options:
A.

Use pre-assembled queries.

B.

Modify an existing query or create a new query.

C.

Import queries.

D.

Use pre-assembled reports.

Expert Solution
Questions # 7:

What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.

Options:
A.

Create Equipment

B.

Update contacts

C.

Assign Technicians

D.

Approve Efforts

Expert Solution
Questions # 8:

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.

Options:
A.

When you need to set up a meeting with the customer

B.

When you need to record a problem for the customer

C.

When you need to plan an appointment at the customer

D.

When you need to send an engineer to the customer

Expert Solution
Questions # 9:

What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.

Options:
A.

Service Call

B.

Service Contract

C.

Equipment

D.

Activity

E.

Business Partner

Expert Solution
Questions # 10:

In Which steps of the end to end service process does SAP Field service management contribute to

the overall customer experience?

Note: There are 2 correct answers to this question.

Options:
A.

Workforce management

B.

Parts Logistics

C.

Customer Feedback Management

D.

Mobile Field service execution

Expert Solution
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