SAP C_C4H520_02 Exam Questions Free Practice Test

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Viewing questions 11-20 out of questions

Questions # 11:

What should you advise a customer to do when integrating SAP Field Service Management with SAP CRM? Note: There are 3 correct answers to this question.

Options:

Enter value list mappings for product types.

Check the list of the existing known limitations.

Ensure that the SAP Field Service Management system version is supported.

Maintain code list mappings for service call types.

Validate the RFC destination and IDoc setup.

Expert Solution

Questions # 12:

Which of the following is a mandatory field when you create a Smartform template?

Options:

Version

Label

Description

Category

Expert Solution

Questions # 13:

Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.

Options:

Perform system monitoring.

Define service workflows.

Edit Smartform templates.

Maintain session configuration.

Expert Solution

Questions # 14:

After an existing template has been modified and released, what options are given to the user? Note: There are 2 correct answers to this question.

Options:

Delete other versions.

Reactivate other versions.

Deactivate other versions.

Export other versions.

Expert Solution

Questions # 15:

What is one of the main use cases for a Smartform?

Options:

Provide smart progress feedback to the dispatcher.

Generate a list of service team availability.

Capture customer feedback.

Provide a script for service execution.

Expert Solution

Questions # 16:

What is SAP's approach to integrating SAP S/4HANA Service with SAP Field Service Management?

Options:

Cloud-based using SAP Cloud Platform Integration

Cloud-based using the FSM Cloud Connector

On-premise-based using SAP Process Integration

On-premise-based using the SAP CRM middleware

Expert Solution

Questions # 17:

The field technician needs to visit a customer for regular maintenance of all their printers. For each printer, the same type of data needs to be captured in the Smartform. What Smartform element is used to create such a functionality?

Options:

Series

Picker

Attachments

Drop-down list

Expert Solution

Questions # 18:

What are the benefits of using activity feedback? Note: There are 2 correct answers to this question.

Options:

Generate QA reports with the captured data.

Generate checklist reports for the customer.

Assist technicians to record time and materials.

Assist technicians to capture resolutions.

Expert Solution

Questions # 19:

Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

Options:

Sophisticated cloud firewall

Outage protection

Hardware redundancy control

SSL-encrypted cloud communication

Expert Solution

Questions # 20:

Your customer has integrated SAP Field Service Management with SAP S/4HANA. How can they achieve a working service process flow?

Options:

Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA.

Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management.

Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA.

Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management.

Expert Solution

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