SAP C_C4H520_02 Exam Questions Free Practice Test

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Questions # 1:

Which actions are available for a technician within an activity record? Note: There are 3 correct answers to this question.

Options:

Send as E-Mail

Edit Business Partner

Create Effort

Create Equipment

Add Smartform

Expert Solution

Questions # 2:

You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.

Options:

You can approve consumed reserved materials in the Time and Material journal.

You can plan and reserve materials in both the Web and mobile applications.

The system will update the inventory count of reserved materials in a standalone scenario.

A planner can create service calls with reserved materials from an integrated ERP system.

Expert Solution

Questions # 3:

What are some of the main security characteristics of the SAP Field Service Management mobile app? Note: There are 2 correct answers to this question.

Options:

Advanced perimeter security

SSL-secured communication

Full backup protection of customer data

OAuth token for login-free access

Expert Solution

Questions # 4:

Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service? Note: There are 3 correct answers to this question.

Options:

Review company certificates.

Approve technician skills.

Review and close assignments.

Accept an assignment.

Expert Solution

Questions # 5:

What are the components of a trigger in a business rule? Note: There are 3 correct answers to this question.

Options:

Action

Conditions

Execution count

Event

Variables

Expert Solution

Questions # 6:

Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?

Options:

A nightly activity list report generated via business rules that executes in 250 seconds

A report that references 21 different DTOs

A spare parts list that has 1500 pages

A service call summary for the week that returns 1000 records

Expert Solution

Questions # 7:

For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

Options:

Mobile service execution

Ticket and case creation

Workforce management

Customer feedback management

Expert Solution

Questions # 8:

How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question.

Options:

You can provide a predefined script for service execution.

You can configure execution checkpoints.

You can trigger actions based on standard system events.

You can improve the link between back office and field.

You can standardize service process flows.

Expert Solution

Questions # 9:

As a technician, you want to record expenses. Which objects can you record expenses against? Note: There are 3 correct answers to this question.

Options:

Equipment

Service call

Activity

Business partner

Purchase order

Expert Solution

Questions # 10:

As an administrator, you can maintain settings at different levels within an account. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.

Options:

You apply account-level settings to all databases.

You apply account-level settings to a specific database.

You apply company-level settings to all databases.

You apply company-level settings to a specific database.

Expert Solution

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