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  5. SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

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Questions # 11:

You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Options:
A.

Absolute, counter-based

B.

Alternating, time and counter-based

C.

One time - no condition, time and counter-based

D.

One time, time and counter-based

Expert Solution
Questions # 12:

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?

Note: There are 2correct answers to this question.

Options:
A.

Service contracts

B.

Installed bases

C.

Contacts

D.

Registered products

Expert Solution
Questions # 13:

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2correct answers to this question.

Options:
A.

Activate Service Contract Management in scoping

B.

Activate Create Contracts in the Detail view

C.

Use fine-tuning to manage the numeric range for contracts

D.

Use fine-tuning to activate Service Contract Management

Expert Solution
Questions # 14:

Which of the following objects can you assign to an installed base at item level? Note: There are 3correct answers to this question.

Options:
A.

Product

B.

Text

C.

Registered product

D.

Maintenance plan

E.

Warranty

Expert Solution
Questions # 15:

What do you have to consider when you are using the Data Workbench?

Options:
A.

Templates are used to update existing data records.

B.

Using the Data Workbench requires the activation of a scoping item.

C.

Using the Data Workbench requires an additional license.

D.

Additional configuration needs to be defined in the fine-tuning area.

Expert Solution
Questions # 16:

Which option can an administrator use to limit the end user's control of the user interface?

Options:
A.

Workflow Action: Manual Field update

B.

Disable Personalization

C.

Maintain Page Layout

D.

Code List Restriction

Expert Solution
Questions # 17:

Which access restriction types are available in SAP Service Cloud? Note: There are 3correct answers to this question.

Options:
A.

Define Specific Restriction

B.

Full Access

C.

Unrestricted

D.

No Access

E.

Restricted

Expert Solution
Questions # 18:

You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?

Note: There are 2correct answers to this question.

Options:
A.

Make sure an organizational node can only be set up with a replication process from the back end.

B.

Make sure that each organizational unit can have only one function at a time.

C.

Use the Reporting Line function for selection.

D.

Assign an employee to several organizational units.

Expert Solution
Questions # 19:

What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2correct answers to this question.

Options:
A.

Data can be accessed in real time.

B.

Existing reports can be reused.

C.

Security issues with mashups outside of the corporate network are rare.

D.

Offline access is available.

Expert Solution
Questions # 20:

Which objects and settings can be used to determine a service ticket processing team? Note: There are 2correct answers to this question.

Options:
A.

Determination of involved parties

B.

SLA Determination

C.

Party roles

D.

Delegation rules

Expert Solution
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