Pass the Salesforce Loyalty Management Salesforce-Loyalty-Management Questions and answers with CertsForce

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Questions # 11:

For the integration of Loyalty Management and Service Cloud, which two methods should a Technical Consultant use forassociating a Loyalty Program Member with a Case?

Options:

A.

Add the loyalty Program Members' related list on the Case page layout


B.

Add the 'Create Case' action on the Loyalty Program Member page layout


C.

Add the 'Associate Program Member' action on Case pagelayout


D.

Add the 'Cases' related list on the Loyalty Program Member page layout


Expert Solution
Questions # 12:

A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after avoucher is added to their member account within Salesforce Marketing Cloud.

The notification message will require the “first name” and the “membership number” to personalize the message and, a custom object named

“voucher issued” with the necessary dataattributes.

Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?

A)

Question # 12

B)

Question # 12

C)

Question # 12

D)

Question # 12

Options:

A.

Option A


B.

Option B


C.

Option C


D.

Option D


Expert Solution
Questions # 13:

A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.

Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night’s stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.

Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group’s goals?

Options:

A.

Qualifying Points


B.

Tier Qualifying Points


C.

Non-Qualifying and Qualifying Points


D.

Non-Qualifying Points


Expert Solution
Questions # 14:

A sports clothing and accessories retailer has a strategic partnership with other businesses that provide sports equipment and outdoor sports experiences. This retailer wants its Loyalty program members to be able to redeem their points when shopping withits redemption partners.

When creating a Loyalty Program partner record, how should an Administrator set up the partners in the Loyalty management application?

Options:

A.

Set the program partner type to redemption > Activate > Define the accrual cost per unit.


B.

Set the program partner type to redemption > Activate > Define the redemption cost per unit


C.

Set the program partner type to both > Activate > Define the accrual cost per unit.


D.

Set the program partner type to accrual > Activate > Define the redemptioncost per unit


Expert Solution
Questions # 15:

Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates-people who are willing to endorse the UC brand because of positive experiences.

Which three ways canLoyalty Management help to fulfill the new strategy?

Options:

A.

Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities


B.

Define a transactional point-based program, in which one point is earn for every dollar spent


C.

Create a Loyalty program tier with member benefits to keep customers engaged.


D.

Issue tickets to a concert to any Loyalty member that posts a product review on social media


E.

Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity


Expert Solution
Questions # 16:

Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that thereare transactions that contain the coat product.

Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?

Options:

A.

That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.


B.

That the promotion has specified the Current Liability Amount.


C.

That the flow is active and has been created to apply the promotion.


D.

That the member is a campaign member of thepromotion campaign.


Expert Solution
Questions # 17:

Ursa Major Solar has recently rolled out its Loyalty Program. The customer supportagents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.

What setting is missing and preventing the visibility of the pages?

Options:

A.

Setup the Member Summary Embedded Dashboard


B.

Setup the Member Preferences Embedded Dashboard


C.

Setup the Loyalty Program as Primary


D.

Setup the Member NPS Dashboard


Expert Solution
Questions # 18:

A Loyalty Manager wants to send an SMS to a member's mobile device after the member has made a purchase and their non-qualifying points have been increased.

An integrated solution between Salesforce Loyalty Management and Salesforce Marketing Cloud is proposed to meetthis business need.

Which two Salesforce solutions are required to meet the business's needs?

Options:

A.

Marketing Cloud Connect


B.

Marketing Cloud MobileConnect


C.

Marketing Cloud Personalization


D.

Marketing Cloud Mobile Push


Expert Solution
Questions # 19:

An administrator need to analyze the performance of the Loyalty Program.

What Loyalty Analyze permission does a System Administrator need to set up a customized?

Options:

A.

Loyalty Analytics User


B.

CRM Analytics User


C.

CLAAnalytics base admin


D.

Data pipeline user


Expert Solution
Questions # 20:

A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.

Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

Options:

A.

Enter the program partner name > Associate to an account> Set program partner type to ‘Both’ (Accrual and Redemption)


B.

Enter the partner contact name > Associate to a partner Contact Name > Set program type to ‘Both’ (Accrual andRedemption)


C.

Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to ‘Both’ (Accrual and Redemption)


D.

Chose relevant account name to Associate to the program > Set program partner type to ‘Both’ (Accrual and Redemption)


Expert Solution
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