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Pass the Salesforce Salesforce Consultant Experience-Cloud-Consultant Questions and answers with CertsForce

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Viewing questions 21-30 out of questions
Questions # 21:

Universal Containers has recently launched a site for its retailers. Retailersare able to collaborate with other retailers around topics; however, retail managers aren't able to see records owned by their peers and subordinates.

What should be done to resolve the issue?

Options:

A.

Retail managers need to be put in the executive role in theRole Hierarchy.


B.

Retail managers need to be given Super User access.


C.

A Sharing Rule needs to be created.


D.

A Sharing Set needs to be created.


Expert Solution
Questions # 22:

A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.

What are the two ways the consultant should associate the articles with topics?

Choose 2 answers

Options:

A.

Select the appropriate topics on the Knowledge tab within Lightning Experience.


B.

Allow guest users to tag displayed articles with relevant topics on a public page.


C.

Establish automatic topic assignment of topics to specified data categories within WorkSpaces.


D.

Manually add one or more topics to each article within Workspaces.


Expert Solution
Questions # 23:

AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.

What should AW Computing do to accomplish this goal?

Options:

A.

Give access to its internal orgs using Chatter groups


B.

Open its Slack implementation to all customers


C.

Create a site with the Customer Service template


D.

Create a site with the Marketing Microsite template


Expert Solution
Questions # 24:

What are three valid topic types? Choose 3 answers

Options:

A.

Featured Topic


B.

Content Topic


C.

Trending Topic


D.

Navigational Topic


E.

Standard Topic


Expert Solution
Questions # 25:

Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers

Options:

A.

Components in the template header and footer sections cannotbe assigned to an audience.


B.

Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.


C.

Up to 2,000 audiences can be created.


D.

Domain criteria are not available in sandbox or Developer Edition orgs.


E.

Record Type criteria cannot be assigned to a component.


Expert Solution
Questions # 26:

Ursa Major Solar would like touse three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company’s portal. When they drop the components on the page, they are not getting the desired results.

What is causing this issue?

Options:

A.

The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.


B.

The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template


C.

The Record Detail component is a custom component and was not configured correctly


D.

The Record Detail component will only show record details for the Case object.


Expert Solution
Questions # 27:

The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.

What could be two reasons for this failure?

Choose 2 answers

Options:

A.

The portal role record has not been created.


B.

The portal profile record has not been created.


C.

User records are missing. Penal & Pep ore


D.

Contact records have not been created.


Expert Solution
Questions # 28:

Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards

Which user license allows UMS to meet these requirements?

Options:

A.

Customer Community


B.

Channel Account


C.

Commerce Portal


D.

Platform Portal


Expert Solution
Questions # 29:

Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.

Which user license should be recommended for CK's employees to access Experience Cloud sites?

Options:

A.

Salesforce Authenticated Site


B.

Salesforce Unlimited


C.

Customer Community


D.

Platform Portal


Expert Solution
Questions # 30:

The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They have created the partner as an Account, added the required Contacts, and ensured that the Welcome Email selection is checked. However, upon review, the site administrator has found that none of the partner users were able to register.

What should the site administrator do to ensure they areable to set up partner users correctly?

Options:

A.

Double-check that the partner profile has been added to the CK site.


B.

Ensure that the Account has been enabled as a partner Account.


C.

Double-check that the provided email addresses are correct.


D.

Ensure thatthe Contacts under the Account are enabled as partner users.


Expert Solution
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