Pass the Salesforce Community Cloud CRT-271 Questions and answers with CertsForce

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Questions # 1:

Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities. Which Salesforce Community template would you recommended to best achieve this?

Options:

A.

Aloha


B.

Napili


C.

Kokua


D.

Koa


E.

None of the above


Expert Solution
Questions # 2:

Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partneraccounts. Universal Containers wants each Channel Manager to be able to: • Grant Or remove employees access to the partner account. • Specify the access level (Read, Read-Write). • Add or remove a group of employees to the partner account. • Manage their Own group Of employees. How should the Salesforce Admin fulfill this requirement?

Options:

A.

Leverage manual shares.


B.

Leverage Account Teams.


C.

Leverage public groups.


D.

Leverage sharing rules.


Expert Solution
Questions # 3:

Universal Containers recently rolled out a Community to their partners.

The internal sales team has the following requirements for internal users:

- Ability to support the addition of 50 new partners every month.

- Ability to pass leads to the partners.

- Continue to haveaccess to the leads after transfer to partners.

- Access to the opportunity when the partner converts the lead.

- Leads should be visible to only the partner who is working on the lead; other partners should NOT have access to the lead.

Which sharing option should the Salesforce Admin choose to meet the requirement for internal users?

Options:

A.

Create a sharing rule to share leads and opportunities to internal users.


B.

Use sharing sets to share leads and opportunity to internal users.


C.

Create a public group and include partners and share records to the public group using sharing rules.


D.

Allow partner users to manually share the leads and opportunities with internal users.


Expert Solution
Questions # 4:

Northern Trail Outfitters uses Knowledge Articles toaddress customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.

What is the most efficient way for a Salesforce Admin to get this information from customers?

Options:

A.

Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.


B.

Create a customer survey using custom Lightning components and add it to the homepage.


C.

Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.


D.

Enable the article voting property on the Article Content component in the article detail page in the Community Builder.


Expert Solution
Questions # 5:

Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.

Options:

A.

Choose Login to the Community as a User from the contact record in Salesforce.


B.

Select the Community from the global header as an internal user.


C.

Preview the Community as a specific Community user in the preview mode of the Community builder.


D.

Log in as a customer to the Community with a Test customer login.


E.

Select a Customer user record and select the Login option.


Expert Solution
Questions # 6:

A Community Admin is planning to add users and wants to send awelcome email for the community. Which three checks must the Community Admin perform? Choose 3 answers

Options:

A.

Make sure the users have their profiles established in the community


B.

Make sure the community is in Published status


C.

Make sure the community is in Active status


D.

Set the community in preview status to review before changing it to Active status


E.

Set the email check box option at the community level


Expert Solution
Questions # 7:

Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers

Options:

A.

Create a custom Lightning component for Reputation and add it to the home page.


B.

Configure Reputation points and levels in the Community Management console.


C.

Add a Visualforce Reputation Leaderboard component.


D.

Add the Reputation Leaderboard component to a page in the Community.


E.

Enable Reputation in the Community.


Expert Solution
Questions # 8:

You are setting up an Authenticated Community for your Customers many of them speak both English and French how will you ensure the most appropriate language(s) areavailable to them in your Napili Template Community?

Options:

A.

Develop a custom lightning component which will allow seamless transition between languages


B.

Install the Google Translation component which allows Authenticated users to swap between languages


C.

Language will be determined by the language set on their User Profile


D.

Place the Language Picker Component on the Community home page


E.

Multi-Language support is not available for Napili Template communities


Expert Solution
Questions # 9:

Universal Containers uses Community to grant business Customers Secure access to accounts, Orders, and invoices. All Customersare On a Customer Community License. Universal Containers plans to launch a project management module with the following requirernents: • Leverage Chatter for collaboration. • Private project collaboration between the customer and Universal Containers.• Leverage documents, tasks, and events in the project space. • Customers can only see and access their projects. What is the most efficient way for the Salesforce Admin to fulfill these requirements?

Options:

A.

Use custom objects, record feeds, and control access through sharing.


B.

Create unlisted groups and add project records to the group.


C.

Build a custom Visualforce project space and control access through sharing.


D.

Add private groups and add project records to the group.


Expert Solution
Questions # 10:

Universal Containers need to launch a Community within 2 weeks. Everything must be driven by configuration with no custom code or AppExchange components.

The following are the requirements for their Community:

- Branding is limited to the logo and company colour palette.

- Chatter Groups will be used for private product collaboration.

- Users should be able to submit a support case

- Users should be able to view invoice information (external object using Salesforce Connect)

- Users should be able to view order information (saved in the Standard Order object in Salesforce)

Which three requirements can be accomplished with the Customer Service (Napili) Template?

Choose 3 answers.

Options:

A.

Branding is limited to the logo and company colour palette.


B.

ChatterGroups will be used for private product collaboration.


C.

Users should be able to submit a support case


D.

Users should be able to view invoice information (external object using Salesforce Connect)


E.

Users should be able to view order information (savedin the Standard Order object in Salesforce)


Expert Solution
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