Pegasystems PEGAPCSA87V1 Exam Questions Free Practice Test

Viewing page 5 out of 8 pages

Viewing questions 41-50 out of questions

Questions # 41:

A requirement states: A customer can update an address at any point during case processing by performing the following steps.

1. The customer submits the new address.

2. The application verifies that the address matches postal service requirements.

3. The customer then approves the corrected address. How do you configure this requirement?

Options:

Add a case-wide optional action to the workflow for the address submission.

Add a case-wide optional process to the case workflow to perform the address change.

Add an alternate stage to the case life cycle to change the address.

Add a button to each assignment to present the customer with a form to submit a new address.

Expert Solution

Questions # 42:

Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request. Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

Options:

Configure the stage to resolve the case.

Configure the case type to create temporary cases.

Add a decision step to the process.

Add a Persist case step to the case life cycle.

Expert Solution

Questions # 43:

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

Options:

Replace the Wait step in the Item Return stage with a Change Stage step.

Add a condition to skip the Item Return stage when a return is not necessary.

Add an Item Retention alternate stage and define a process for retention of item.

Add a decision in the Item Return process to change the stage when a return is not necessary.

Expert Solution

Questions # 44:

A company often receives multiple IT tickets for the same issue, such as ''the office Wi-Fi is down. '' You configure Search duplicate cases step to identify duplicate IT tickets.

What is the basic condition for the Search duplicate cases step?

Options:

Name of submitter is same

Issue type is same

Department is same

Office location is same

Expert Solution

Questions # 45:

A process routes loan requests to a specific loan officer based on the type of loan. - If the loan is a mortgage, it is routed to Adam Ross. If the loan is for an automobile, it is routed to Julia Samuels. - If the loan is an equity line, the case is routed to Don Smith. How do you configure a router to ensure that case advances to the correct loan officer?

Options:

Route the case to a worklist using a skilled router.

Route the case to a work queue using a When condition.

Route the case to a work queue using a skilled router.

Route the case to a worklist using a When condition.

Expert Solution

Questions # 46:

Users must provide values to certain fields before submitting a job application form. Which configuration adds asterisks to indicate the mandatory fields on the form?

Options:

Use an Edit Validate rule to verify if each of the mandatory properties has a value.

Configure the mandatory fields as Always Required on the form at runtime.

Use a Validate rule to verify the mandatory fields have a value.

Configure a Disable when condition on the mandatory fields at runtime.

Expert Solution

Questions # 47:

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.

How does assignment urgency impact the deadline and passed deadline intervals?

Options:

Urgency value remains at 100, but other service level processing continues.

Urgency value continues to increment as configured.

Service level processing is halted until the assignment is completed.

The user is notified that the maximum urgency has been reached.

Expert Solution

Questions # 48:

You are implementing a Ul form collecting job applicant information. Users must provide values to certain fields before submitting the form. Which configuration adds asterisks to indicate the mandatory fields on the form?

Options:

Use a Validate rule to verify the mandatory fields have a value

Configure the mandatory fields as Required in the section rule

Use multiple Validate rules for each mandatory field

Use an Edit Validate rule to verify if each of the mandatory properties has a value

Expert Solution

Questions # 49:

In a Credit Card Payment case type, you want to set the payment amount to the minimum amount due when a user creates a case. How do you set the payment amount?

Options:

Configure the pySetFieldDefaults data transform to set the default value.

Configure a field validation on the payment amount.

Configure the payment amount field to reference the minimum amount due.

Configure the payment amount as a calculated field.

Expert Solution

Questions # 50:

Depending upon the purchase request amount, approvals cascade from the users to a loan officer, then to a director and finally to a vice president. The loan officer is the user's manager. The director is the loan officer's manager. The vice president is the director's manager.Which two approaches can you use to configure the cascading approval? (Choose two)

Options:

Approval based on Authority Matrix, with a Decision Tree rule to determine the approver(s)

Approval based on Authority Matrix, with a Decision Table rule to determine the approver(s)

Approval based on Reporting structure, using the workbasket manager to determine the approver(s)

Approval based on Reporting structure and when conditions, using each operator's reporting to manager to determine the approver(s)

Expert Solution

Viewing page 5 out of 8 pages

Viewing questions 41-50 out of questions

Pass the Pegasystems Pega CSA PEGAPCSA87V1 Questions and answers with CertsForce