Pass the Pegasystems CPBA PEGAPCBA87V1 Questions and answers with CertsForce

A journey is a high-level description of an end-to-end process that delivers value to a customer or stakeholder. A microjourney is a specific path or scenario within a journey that achieves a particular outcome or goal for a persona or role. In this case, customer obtains troubleshooting assistance is a journey, and new customer obtains troubleshooting assistance by using a call center and experienced customer obtains troubleshooting assistance by using the online forum are microjourneys. References: https://community.pega.com/knowledgebase/articles/application-development/86/defining-journeys-and-microjourneys

Case reference and data reference are specialized versions of the query field type. A query field allows users to select a value from a list of values that are retrieved from a data source, such as a data page or a report definition. A case reference field is a query field that uses a report definition as a data source and displays cases that match a specified condition. A data reference field is a query field that uses a data page as a data source and displays values from a data type or an external system. References: https://community.pega.com/knowledgebase/articles/user-interface/86/creating-query-fields

These two options are examples of configurations that you can perform for a mobile app channel. A mobile app channel defines how a case type is displayed and processed on a mobile device. You can configure security behavior such as biometric identifiers, encryption, or offline authentication for a mobile app channel. You can also manage administrative functions such as access to log files, crash reports, or feedback forms for a mobile app channel. The other options are either incorrect or irrelevant for this question. References: https://docs-previous.pega.com/mobile/87/configuring-mobile-app-channels

To send email notifications automatically to the adjuster, the insured party, and the insurance agent when an auto accident claim is resolved, you need to add a Send Email step to the resolve process and include all required participants as recipients. You can use fields, participants, or user references to identify the recipients. The other options are either incorrect or irrelevant for this requirement. References: https://academy.pega.com/topic/email-correspondence/v1 https://docs-previous.pega.com/case-management/87/sending-emails

To display the Select hotel amenities section only if a user selects the Add amenities check box, you need to apply a visibility condition (when rule) to the section. The when rule can check whether the Add amenities check box is selected or not, and show or hide the section accordingly. The other options are either incorrect or irrelevant for this requirement. References: https://docs-previous.pega.com/user-interface/87/controlling-visibility-ui-elements

To configure the case type to verify that the value of Date account opened is in the past, you need to use a validation condition. A validation condition is a rule that checks whether the value of a field meets a specified criterion. You can use a validation condition for the Date account opened field that compares it with the current date and displays an error message if it is not in the past. References: https://community.pega.com/knowledgebase/articles/user-interface/86/configuring-validation-conditions

To identify duplicate maintenance requests from the same address, you need to configure the apartment address and the tenant name as basic conditions on the Search duplicate cases step. Basic conditions are fields that must match exactly for cases to be considered duplicates. The request type is not relevant for identifying duplicates, and weighted conditions are used for fields that may have similar but not exact values. References: https://docs-previous.pega.com/case-management/87/searching-duplicate-cases

To enable sales managers to approve sales quote proposals by email and from a mobile device, you need to add an Approve/Reject step to the case life cycle and enable email and mobile approval. This option allows sales managers to approve or reject the proposal by replying to an email message or by using a mobile app. The other options are either incorrect or irrelevant for this requirement. References: https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-email https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-mobile-devices

To configure the Promotional discount field, you need to create a calculated currency field that uses a decision table. A calculated field sets its value based on one or more input fields by using functions or custom calculations. A decision table is a type of calculation that defines multiple conditions and outcomes in a tabular format. In this case, you can use a decision table to define the different order total ranges and their corresponding discount amounts. The other options are either incorrect or irrelevant for this requirement. References: https://academy.pega.com/topic/calculated-values/v1 https://docs-previous.pega.com/decision-management/87/decision-tables

The three pillars that are used to capture information for the release are personas and channels, data and interfaces, and micro journeys. Personas and channels define who uses the application and how they access it. Data and interfaces define what information is stored and displayed in the application. Micro journeys define how users achieve their goals and outcomes in the application. References: https://academy.pega.com/library/81/pega-certified-business-architect-pcba-81