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  5. Certified Pega System Architect (V8.8) Questions and Answers

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Questions # 21:

You are creating a case type to process job applications for a large corporation. Jobapplications for security positions require a physical assessment in addition to the standard criminal background check. The physical assessment can occur before or after the background check. How do you configure a case type to achieve the required behavior?

Options:
A.

Create a process for the physical assessment that is followed by a process for the backgroundcheck.

B.

Create a process for the physical assessment that is parallel to the background check process.

C.

Create a process on one stage for the background check and a process on another stage for the physical assessment.

D.

Create a process for the background check and an optional process for the physical assessment.

Questions # 22:

You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.

To meet this requirement you need to set the_____________ in the service level to 3 days

Available Choices (select all choices that are correct)

Options:
A.

goal

B.

passed deadline

C.

deadline

D.

urgency

Questions # 23:

n a purchase request case type, you have the following requirement Purchase requests should automatically go to the manager of an employee to meet this requirement, you design a case with a.

Available Choices (select all choices that are correct)

Options:
A.

change stage step to allow the employee to route to the manager

B.

step that routes to the manager

C.

stage to route requests to the manager

D.

process that routes to the manager

Questions # 24:

A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down " You configure a Search duplicate cases step to identify duplicate IT tickets What is the basic condition for the Search duplicate cases step?

Available Choices (select all choices that are correct)

Options:
A.

Issue type is same

B.

Name of submitter is same

C.

Department is same

D.

Office location is same

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