Pass the PECB ISO 20000 ISO-IEC-20000-Foundation Questions and answers with CertsForce

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Questions # 11:

A release is tested before deployment. The release fails the test because it does not meet the acceptance criteria. According to the standard, what must happen?

Options:

A.

The release should be stopped and rejected so another team can fix it


B.

The change advisory board (CAB) should meet and decide whether to deploy or not


C.

The organization should decide on necessary actions and deployment


D.

The operations team should make the decision to safeguard the live environment


Expert Solution
Questions # 12:

Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?

Options:

A.

The external supplier


B.

The service provider's business relationship manager


C.

The service provider's contract manager


D.

The sub-contracted supplier


Expert Solution
Questions # 13:

Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?

Options:

A.

Technical, information, and financial


B.

Technical, work areas, and service desk


C.

Financial, suppliers, and service desk


D.

Information, suppliers, and work areas


Expert Solution
Questions # 14:

To which other process is service design and transition most related?

Options:

A.

Continual improvement


B.

Change management


C.

Incident management


D.

Asset management


Expert Solution
Questions # 15:

Which is not an example of configuration information for a CI?

Options:

A.

Relationship with other Cis


B.

Unique identification


C.

Feature of a service


D.

Status


Expert Solution
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