Which of the following is considered an external BCMS change factor?
Scenario:
Fundon is a financial services company certified against ISO 22301. As part of their BCMS, the company has established an exercise program. Due to an unexpected situation, the exercise coordinator of Fundon decided to suspend the exercise, which was planned to be conducted next week.
Is this acceptable?
Scenario:
Prebank is a multinational financial institution. Its services include banking and investing through banking centers, ATMs, and mobile banking platforms. With millions of clients, Prebank's databasesystems record vast amounts of data and transactions daily. Its main activities depend on the ability of its employees to access clients' data through its database system at any time.
Recently, Prebank's database system stopped working unexpectedly. Soon after, it was discovered that this disruption was caused by the maintenance work on the road outside the company's office building. During the road repair, the workers had unintentionally damaged a water pipe that leaked into Prebank's basement. This leakage affected the company's electrical infrastructure, resulting in a loss of power, which shut down equipment and computers in the server room. Consequently, employees were unable to access Prebank's database system.
After this incident, the employees immediately notified Prebank's IT team. Subsequently, the IT team informed both the maintenance company responsible for the roadworks and the insurance company. The company responsible for maintenance told Prebank's IT team that the maintenance team was not available for the day. Since Prebank did not have a plan for responding to similar disruptions, they had to stop working and go home. Thankfully, the maintenance team arrived at the scene on the next day and made all the necessary repairs, allowing Prebank to resume all its operations.
Following these events, Prebank decided to change its strategy and procedures to prioritize business continuity planning within the company. Its main focus was to address the root cause of disruptions to improve business continuity. As such, the top management decided to implement a Business Continuity Management System (BCMS) based on ISO 22301.
After setting the company's business continuity objectives, the company established a project team, including a project manager and four additional team members. The BCM team was responsible for managing the BCMS implementation process, whereas the top management was responsible for the effectiveness of the BCMS. Through analyzing potential risk scenarios, the team defined Prebank's business continuity strategy as well as the resources for supporting business continuity within the company. This enabled the team to predict the impact of disruptions caused by various incidents, such as power outages. Following these actions, the company established a business continuity plan to manage disruptions effectively without impacting the workflow.
The effective implementation of the BCMS helped Prebank not only minimize losses and ensure continuity in its services but also absorb and adapt to a changing environment.
BCMS implementation helped Prebank to absorb and adapt in a changing environment. What is this ability known as?
What is the purpose of plan review exercise methods?
Scenario:
Prebank is a multinational financial institution. Its services include banking and investing through banking centers, ATMs, and mobile banking platforms. With millions of clients, Prebank's database systems record vast amounts of data and transactions daily. Its main activities depend on the ability of its employees to access clients' data through its database system at any time.
Recently, Prebank's database system stopped working unexpectedly. Soon after, it was discovered that this disruption was caused by the maintenance work on the road outside the company's office building. During the road repair, the workers had unintentionally damaged a water pipe that leaked into Prebank's basement. This leakage affected the company's electrical infrastructure, resulting in a loss of power, which shut down equipment and computers in the server room. Consequently, employees were unable to access Prebank's database system.
After this incident, the employees immediately notified Prebank's IT team. Subsequently, the IT team informed both the maintenance company responsible for the roadworks and the insurance company. The company responsible for maintenance told Prebank's IT team that the maintenanceteam was not available for the day. Since Prebank did not have a plan for responding to similar disruptions, they had to stop working and go home. Thankfully, the maintenance team arrived at the scene on the next day and made all the necessary repairs, allowing Prebank to resume all its operations.
Following these events, Prebank decided to change its strategy and procedures to prioritize business continuity planning within the company. Its main focus was to address the root cause of disruptions to improve business continuity. As such, the top management decided to implement a Business Continuity Management System (BCMS) based on ISO 22301.
After setting the company's business continuity objectives, the company established a project team, including a project manager and four additional team members. The BCM team was responsible for managing the BCMS implementation process, whereas the top management was responsible for the effectiveness of the BCMS. Through analyzing potential risk scenarios, the team defined Prebank's business continuity strategy as well as the resources for supporting business continuity within the company. This enabled the team to predict the impact of disruptions caused by various incidents, such as power outages. Following these actions, the company established a business continuity plan to manage disruptions effectively without impacting the workflow.
The effective implementation of the BCMS helped Prebank not only minimize losses and ensure continuity in its services but also absorb and adapt to a changing environment.
As stated in Scenario 1, Prebank's IT team was not briefed on how to handle a power outage. What does this indicate?
Scenario:
Clicked is a law firm that handles complex clients' needs and offers a wide range of legal and tax services. Clicked’s professionals are equipped with an in-depth knowledge of the legal and regulatory requirements. They are committed to providing their clients with the best services and legal advice. Considering that it is essential to meet their clients' needs, Clicked decided to implement a BCMS based on ISO 22301 to provide them uninterrupted services.
To implement the BCMS, the top management of Clicked decided to contract an external consultant, Tris, as the BCMS project manager, and assembled a team of four members to aid in the process. Prioritizing a smoother integration of the BCMS, the top management focused on incorporating it into the company's existing operational procedures. Additionally, the top management and the project team chose to adopt the Plan-Do-Check-Act (PDCA) model as their implementation approach, allowing for a systematic and phased approach to establishing and maintaining the BCMS.
Then, the top management and Tris compiled a document containing the financial benefits and consequences of every decision they were going to make during the implementation of the BCMS. The top management also agreed that the project implementation should be finalized within a six-month timeframe, encompassing planning through the completion of the last implementation stage.
The project team initiated the implementation process by analyzing the company's internal and external context. This involved evaluating Clicked’s compliance with all applicable legal requirements and understanding the key services, necessary activities, and resource allocation, including staff expertise and technological tools. Based on this analysis, the top management and Tris established specific business continuity objectives. Their primary goal was to ensure that all critical legal services could be resumed within a two-hour timeframe following any disruptive incident to minimize client impact.
As stated in Scenario 2, the top management and Tris compiled a document containing the financial benefits and consequences of each decision. What type of document did they develop in this case?
Scenario:
Marketiser, a marketing company in Florida specializing in branding, advertising, market research, and design services, primarily serves small and medium-sized enterprises. After a devastating hurricane caused severe flooding and rendered its office unusable, Marketiser decided to implement a BCMS based on ISO 22301 to handle such disruptions.
The company formed a project team of four members from various departments and appointed Danielle as the project manager. Danielle conducted a comprehensive business impact analysis (BIA) focusing on activities related to data loss and backup recovery, recognizing the critical importance of safeguarding digital assets. She set specific recovery objectives, including a one-day recovery point objective (RPO) and a two-day recovery time objective (RTO).
Based on the BIA outcomes, the team chose a business continuity strategy that involved relocating preconfigured trailers with essential hardware and connectivity to an alternate site. Considering Marketiser's vulnerability to hurricanes, the strategy allowed swift activation and relocation with minimal lead time. To validate their strategy, Danielle and the team conducted real-time recovery exercises, testing their ability to restore data and resume critical operations within the defined RTO.
In Scenario 5, Danielle determined the recovery time objective (RTO) to be up to two days. Is this acceptable?
Scenario:
IHost is a web hosting company with more than 350 clients. Recently, its main office was struck by lightning, resulting in a fire that destroyed IHost's network infrastructure. Yet, no service interruption occurred because the company had a fully capable and ready-to-operate site, which ensured 100% availability of the services.
Which business continuity strategy has IHost used?
