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  5. Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

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Questions # 21:

When does WFM web place a trade "in review"?

Options:
A.

The agent schedules have different trade rules

B.

The agent schedules have the same trade rules

C.

Either agent is trading days off for working days

D.

Either agent has a scheduled exception with the delete rule enabled

Expert Solution
Questions # 22:

What is the maximum size of the database you have backup using the WFM DB Utility?

Options:
A.

1GB

B.

2GB

C.

1TB

D.

1PB

Expert Solution
Questions # 23:

Refer to the image shown: if an agent, hired 9 days ago, would like to submit a vacation request for 10 days starting from tomorrow. The Agent's only time-off rule configuration is shown in the image, will the agent be able to successfully submit the time-off request in WFM?

Question # 23

Options:
A.

Yes

B.

No, time-off balance is insufficient

C.

No, the agent has not worked long enough yet

D.

It depends on the number of paid hours in the agent s shifts

Expert Solution
Questions # 24:

Publishing a scenario which partially overlaps with another previously published scenario in the Master schedule will cause which of the following?

Options:
A.

An Error. Publishing is interrupted. New Scenario is not published

B.

A warning. Publishing Is Interrupted for overlapping period everything else is published

C.

A Warning. Publishing Is Interrupted. User can decide whether to continue and overwrite or stop.

D.

No Error or Warning. All overlapping elements are ignored. Everything else is published

E.

No Error or Warning. The new scenario Is published and overwrites any previous schedule

Expert Solution
Questions # 25:

In which Genesys application is WFM scheduling performed?

Options:
A.

Genesys Administrator

B.

WFM Configuration Utility

C.

WFM Supervisor web

D.

IRD

Expert Solution
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