Pass the Genesys Genesys Cloud CX GCX-GCD Questions and answers with CertsForce

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Questions # 21:

Which of the following statements defines a fatal question in an Evaluation Form?

Options:

A.

Fatal questions are weighted higher than non-fatal questions.


B.

Fatal questions are critical questions If scored "No", the evaluation score will be zero.


C.

Fatal questions are critical questions If scored No the agent will be removed from the queue.


D.

Fatal questions are the same as critical questions.


Expert Solution
Questions # 22:

Which of the following statements are true regarding the Preview API? (Choose two.)

Options:

A.

They are intended to be released publicly at some point in the future.


B.

Any developer may access these resources with no restrictions.


C.

These resources are subject to both breaking and non-breaking changes at any time without notice.


Expert Solution
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