Genesys GCP-GC-IMP Exam Questions Free Practice Test

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Questions # 11:

Where should the WAN interface of the Edge appliance connect?

Options:

A network segment that is not accessible to the public Internet.

A network segment that has access to your internal LAN.

A network segment connected directly to Customer Care.

A network segment that has outbound access to the public Internet.

Expert Solution

Questions # 12:

You must work closely withbefore completing configurations for external SIP trunks.

Options:

Genesys

The Resource Center

Your carrier

Your designated contact

Expert Solution

Questions # 13:

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

Options:

Genesys Cloud 1

Genesys Cloud 2

Genesys Cloud 3

Genesys Cloud 4

Expert Solution

Questions # 14:

What additional functionality does Communicate brings to Genesys Cloud?

Options:

Knowledge base features, such as FAQs and Communities.

Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

Call center features such as ACD and scripting.

Directory capabilities, such as advanced search, profiles, and keyword searching.

Expert Solution

Questions # 15:

You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

Options:

The phone model

The Base Settings

The phone name

The Hardware ID (MAC address)

Expert Solution

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