Which playbook collection includes system-level playbooks that FortiSOAR uses to auto-populate date fields when the status of incident or alert records changes to Resolved or Closed?
The SLA Management Playbooks collection in FortiSOAR includes system-level playbooks designed to auto-populate date fields when the status of incident or alert records changes to Resolved or Closed. This functionality ensures that relevant date fields, such as resolution date or closure date, are accurately filled based on SLA criteria. By using SLA Management Playbooks, FortiSOAR automatically maintains date-related data integrity, which is essential for tracking and reporting purposes​.
