Pass the Exin VeriSM VERISMF Questions and answers with CertsForce

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Questions # 11:

Why is testing an important component of the "Produce" stage in VeriSM™?

Options:

A.

To define risk criteria and risk appetite within the organization


B.

To ensure alignment with established requirements


C.

To validate the organization's strategic goals


D.

To assess the adequacy of organizational architecture


Expert Solution
Questions # 12:

In the Management Mesh concept of VeriSM™, where should frameworks like ITIL or methodologies like COBIT be included?

Options:

A.

Emerging technologies


B.

Environment


C.

Management practices


D.

Resources


Expert Solution
Questions # 13:

How does DevOps advance and enhance service management practices within an organization?

Options:

A.

DevOps serves as the foundational framework for all service management practices.


B.

DevOps shifts service management practices earlier in the development pipeline, making them more efficient.


C.

DevOps is exclusively for developing new products and services and does not impact existing practices.


D.

DevOps is newer than service management and does not contribute to its advancement.


Expert Solution
Questions # 14:

In the VeriSM™ model, during which process does the "Define" stage produce a definition of what constitutes good service?

Options:

A.

Creating the service blueprint


B.

Creating the solution


C.

Defining consumer needs


D.

Gathering requirements


Expert Solution
Questions # 15:

What does the term "shadow behavior" encompass within the organizational context, and which of the following options best characterizes it?

Options:

A.

Within the realm of organizational dynamics, "shadow behavior" encompasses intricate phenomena; is it best described as a junior employee engaging in the process of observing and learning from a senior counterpart through the practice of job-shadowing and on-the-job experiences?


B.

Amid the intricate fabric of organizational culture, could "shadow behavior" be equated with the establishment of a tribal system wherein team members find themselves overshadowed by more dominant personalities, thus influencing their decision-making and actions?


C.

In the context of strategic decision-making and governance, is it most apt to define "shadow behavior" as the discreet implementation of systems or solutions without explicit organizational endorsement, often entailing an element of secrecy or informality?


D.

Regarding the seamless provision of IT services within an organization, is "shadow behavior" most accurately reflected in the situation where IT services are delivered with such impeccable proficiency that the end consumers remain blissfully unaware of the intricate IT processes at play?


Expert Solution
Questions # 16:

Within the intricate framework of the VeriSM™ model, which specific element defines the array of management activities and practices essential for meeting governance requirements by establishing guardrails and boundaries?

Options:

A.

Is it encapsulated within the "Define" element, delineating the initial stages of setting objectives and parameters for effective service management?


B.

Does it reside within the "Management Mesh," the interconnected web of management practices and principles that underpin the VeriSM™ framework?


C.

Is it encompassed by the "Produce" element, representing the tangible output and deliverables generated through the application of VeriSM™ principles?


D.

Does it manifest within the realm of "Service management principles," outlining the foundational guidelines and tenets that shape service management within the VeriSM™ context?


Expert Solution
Questions # 17:

What role does governance play in VeriSM™?

Options:

A.

It is only relevant for traditional service management.


B.

It focuses exclusively on budget allocation.


C.

It defines organizational capabilities.


D.

It authorizes and supports service outcomes.


Expert Solution
Questions # 18:

How does VeriSM™ distinguish itself from other prevailing IT service management methodologies and approaches?

Options:

A.

Does VeriSM™ chiefly demarcate IT service management from other coexisting service management practices within an organization?


B.

Does VeriSM™ primarily concentrate on addressing the intricacies of corporate IT functions within an organizational context?


C.

Is VeriSM™ positioned as a logical evolution and progression from older, established IT service management practices?


D.

Does VeriSM™ differentiate itself by considering and incorporating all organizational capabilities into its framework, transcending the IT-centric focus of other approaches?


Expert Solution
Questions # 19:

The Define stage within the VeriSM™ model plays a pivotal role in creating a comprehensive definition of what constitutes good service. During which specific process within the VeriSM™ framework does this activity take place?

Options:

A.

Is it primarily integrated into the process of "Create the service blueprint," which involves the conceptualization and visualization of service components?


B.

Does it align with the process of "Create the solution," where the definition of good service is intricately woven into the development of service solutions?


C.

Is it an integral part of the process of "Define consumer needs," wherein the identification of consumer expectations contributes to the definition of good service?


D.

Does it manifest within the process of "Gather requirements," where the compilation of essential requirements includes defining the attributes of good service?


Expert Solution
Questions # 20:

What additional element must be developed alongside organizational governance and service management principles before constructing the Management Mesh in VeriSM™?

Options:

A.

Design specifications


B.

Operational plans


C.

Strategic plans


D.

Tactical plans


Expert Solution
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