In Workday, allowance plan profiles are designed to localize plan targets based on eligibility criteria. However, a key rule is that each employee can match only one profile . When an employee meets the eligibility criteria for multiple plan profiles , Workday cannot determine which profile amount to apply and therefore defaults to the plan’s base default value , which in this case is zero.

In this scenario, the plan uses both management level and location as eligibility criteria across multiple profiles. If these criteria overlap and are not mutually exclusive, employees may qualify for more than one profile simultaneously.

Workday does not throw an error in this situation; instead, it applies the plan’s default value to avoid ambiguity. In-progress compensation events do not affect defaulting logic, and having multiple compensation packages does not cause zero defaulting. A missing eligibility rule would apply the default to everyone, not just some employees.

To resolve this issue, administrators must ensure that plan profile eligibility rules are mutually exclusive so that each employee qualifies for exactly one profile.

Therefore, option B is the correct answer.