Access groups are a way of organizing and delegating the administration of machines, desktop pools, application pools, and farms in Horizon. By default, all these objects reside in the root access group, which appears as / or Root (/) in Horizon Console. A high-level administrator can create sub-access groups under the root access group and assign different permissions to different administrators for each access group. For example, a high-level administrator can create an access group called RDS Farms and assign the Inventory Administrators role to a junior-level administrator for that access group. This way, the junior-level administrator can see and manage all the RDS farms that are in the RDS Farms access group, but not the ones that are in other access groups or the root access group. Therefore, to correct the issue of a junior-level administrator not being able to see all RDS farms, a high-level administrator needs to make changes to the access groups and the permissions associated with them. References: Understanding Permissions and Access Groups and [VMware Horizon 8.x Professional Course]