The process shown in the diagram can be optimized by reading the email as the first step and opening CRM and logging in only if there’s an email. This way, the process can avoid unnecessary steps and save time and resources. If there is no email, the process can end without opening CRM. If there is an email, the process can extract the user information from the email and use it to log in to CRM and navigate to the user profile. This can also reduce the risk of errors and exceptions due to invalid or missing user information. Reading the email as the first step can also help the process to prioritize the emails based on their importance or urgency and handle them accordingly. References:

UiPath Process Mining: Use process monitoring and optimization to propel RPA

Optimizing Processes with UiPath Process Mining

Optimization maximum utilisation - UiPath Community Forum