Dis correct — in UiPath agent design, when adding anescalation, a key step is to provide aclear and contextual promptin theProperties panelthat tells the agentwhen and whyto trigger that escalation.

This prompt:

Informs the LLM of thebusiness logicbehind escalation

Sets thethresholds or exception casesthat warrant human review

Ensures escalation is usedintelligently and selectively

For example:

"If the customer expresses dissatisfaction and refund amount exceeds $500, escalate to supervisor."

This guidance is crucial becauseagents rely on prompts to decide, not just flow logic. Without a well-written prompt, the LLM may over-escalate or miss critical cases.

Option A is partially correct, butoutcome behaviorconfigureswhat happens after escalation— notwhen to trigger it.

B skips the logic layer entirely.

C refers to field requirements but doesn’t influence agentdecision-making logic.

The prompt within the escalation tool is where theLLM’s judgment gets guided, making D the essential step for enabling smart, situational escalations.