This answer is based on the definition and components of a business capability as “an ability that a business possesses to achieve a specific outcome” . A business capability consists of four components: who, what, where, and how. Who refers to the roles or actors that perform or enable the capability. What refers to the functions or activities that constitute the capability. Where refers to the locations or channels where the capability is executed or delivered. How refers to the processes or methods that govern the capability. In the image provided by the user, A and C are examples of who and what components, respectively. Therefore, A and C are roles and information, which are two types of who and what components.
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit