This question aligns with Design and Innovation , particularly quality improvement methodologies used in patient experience initiatives. Option B is correct because PDSA stands for Plan, Do, Study, Act , a widely used iterative framework for testing and implementing changes in healthcare. In the Plan phase, a change is identified and a strategy is developed; in Do , the change is tested on a small scale; in Study , results are analyzed to determine effectiveness; and in Act , the change is refined, adopted, or adjusted based on findings. CPXP emphasizes PDSA as a key tool for continuous improvement , allowing organizations to test ideas in real-world settings and make data-driven decisions. The other options include incorrect sequences that are not recognized improvement frameworks.
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