In ServiceNow, when a user wants topersonalize the layout of the columnsin arelated list, they need to click theGear icon (⚙️).
Navigate to a record that contains arelated list.
Look at the top-right corner of the related list for theGear icon.
Click theGear iconto open the "Personalize List Columns" interface.
From there, the user canadd, remove, or rearrange columnsin the related list.
A. Magnifier– A magnifying glass is typically used forsearch functionsbut not for column customization.
B. Context Menu– The context menu (right-click) providesother actionsbut does not allow column layout changes.
C. Pencil– A pencil icon typically representseditingbut not column layout customization.
ServiceNow Personalizing List Views
ServiceNow CSA Training Module:"Personalizing Lists and Forms"
How It Works:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
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