InServiceNow,UI Actionsare used to addinteractive elementslikebuttons, links, and context menu itemsto forms and lists. They can triggerscripts, workflows, or other actionswhen clicked.
Form Buttons– Buttons that appear on a form (e.g.,Save, Update, Resolve Incident).
List Buttons– Buttons that appear in a list view and perform actions on multiple records.
Related Links– Links that appear in theRelated Linkssection of a form and provide quick navigation or actions.
Common Types of UI Actions:SinceForm Buttons, List Buttons, and Related Linksare alltypes of UI Actions, they arevalid UI Actions.
Search is a built-in system functionalitythat allows users to find records but doesnot involve UI Actions.
UI Actionsexecute predefined actions, whereasSearch simply retrieves and filters data.
ServiceNow search functions (Global Search, List Search, and Quick Search)arenot part of UI Actions.
B. Form Buttons→Valid UI Action
Appears on forms (e.g.,Submit, Save, Update).
C. List Buttons→Valid UI Action
Used in list views for bulk actions (e.g.,Close All, Approve Selected).
D. Related Links→Valid UI Action
Provides quick links in forms (e.g.,View CI Details, Reopen Ticket).
ServiceNow Docs: UI Actions Overviewhttps://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/form-administration/concept/c_UIActions.html
ServiceNow CSA Official Training Guide (UI Actions & User Interface Customization)
Why " Search " is NOT a UI Action?Why the Other Options Are UI Actions?References from Certified System Administrator (CSA) Documentation:
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