InServiceNow,Access Control Rules (ACLs)are used togrant or restrict permissionsfor performing actions on a table or field.

To allow a user with theitilrole tocreate Incident records, the correctAccess Control Rulemust:

Apply to theincidenttable

Grant the "create" operation

Be restricted to users with the "itil" role

Breaking Down the Correct ACL Configuration:ACL Field

Correct Value

Name

incident.None(applies to the table-level, not a field)

Operation

create(allows creating new records)

Role

itil(only users with the itil role can create incidents)

incident.None→Applies to the entire table(for record creation).

incident.*→Applies to all fieldsin the table (not needed for create operations).

Why is "incident.None" used instead of "incident.*"?

A. Name:incident”; Permission: write; Role: itilIncorrect– The "write" permissionallows editing existing records, butdoes not allow creating new ones.

B. Name:incident Any, Operation: write, Permission: itilIncorrect– There is no such name format"incident Any"in ACLs. Also, "write" does not allow record creation.

C. Name:incident.*; Operation: write; Permission: itilIncorrect– "incident.*" appliesto all fields in the table, but doesnot apply to record creation.

D. Name:incident None, Permission: create: Role: itilIncorrect– The correct format uses"Operation: create", not "Permission: create".

Incorrect Answer Choices Analysis:

ServiceNow Docs – Access Control Rules????How ACLs Work

ServiceNow Docs – Configuring ACLs for Tables and Fields????Table-Level vs Field-Level ACLs

Official ServiceNow Documentation References: